Refund policy

Our Commitment
At Beauty Obsession, your satisfaction is central to our philosophy. If a formula isn't right for you, we've made the process of returning it as refined as the products themselves.

Eligibility for Returns
Items must be unused, unopened, and in their original packaging to qualify for a return. Returns must be initiated within 3 days of the delivery date. Due to hygiene standards, certain beauty and skincare items (such as opened cosmetics) may be excluded from returns — please review individual product pages for exceptions.

How to Initiate a Return
Contact our support team through Email with your order number and reason for return. Once approved, you will receive instructions for returning your item, along with a return shipping address.

Refund Process
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method.

Exchanges
We currently direct exchanges. If you'd like a different shade or product, we recommend initiating a return and placing a new order.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 3 days of delivery with photos of the item, and we will resolve this promptly at no additional cost to you.

Non-Returnable Items
Gift cards, final sale items, and opened beauty products are not eligible for return unless defective.